How Are Taxes and Import Duties Handled?
We ship worldwide, and what you pay in tax depends on where your order is going. Here is what to expect before you check out.
For Customers Within the EU
If you are ordering from a country within the European Union, all applicable VAT is already included in the price you see at checkout. The rate is based on your delivery country and calculated automatically, so the price shown is the price you pay.
For Customers Outside the EU
If you are ordering from outside the EU, including the United States, your order ships without VAT. You may be asked to pay local taxes, import duties or a brokerage fee when the package arrives. These charges are set by your own customs authority, not by us, and they are not included in the price paid at checkout.
Who Pays Customs Fees?
Any customs or import charges applied by your country's authorities are paid by you as the recipient. We cannot calculate them in advance, because they depend on local rules and on how your customs office classifies the goods. If you want to know what to expect, check with your local customs office before you order.
Can There Be Delays?
Yes. Shipments going outside the EU can be selected for inspection, and that can add days or weeks to the delivery time. Every order has full tracking so you can follow it, but once a parcel is with customs, neither we nor the carrier can speed it up.
If Customs Holds or Seizes a Shipment
Nicotine products are restricted or prohibited in a number of countries outside the EU, and some shipments are held for review by a government agency before they are released. This can take days or weeks, and we are not given a reason while it is in progress.
Please check before you order that the products you are buying may lawfully be imported to your address. If a shipment is held, seized, destroyed or returned by customs, a government agency or the carrier, we are not able to refund the price of the goods or the shipping cost, and we do not send a replacement. We will supply any documentation the authorities ask for and keep you updated, but the outcome is not something we control.
For deliveries outside the EU, risk passes to you when the goods are handed over to the carrier. The full wording is in our Terms & Conditions.
Need Help?
If you are unsure about the import rules for your country, write to us at info@gigasnus.com before you place the order. We would rather answer first than have a parcel stuck later.
